Unblock Work. Reduce Friction. Get Momentum.
Most service models force changing priorities through fixed scopes, separate vendors, and new approvals. FlexEngine replaces that friction with one adaptive operating model. FlexHours gives you a transparent pool of execution capacity you can redirect as the business moves.
Work Should Not Stop Every Time Priorities Change.
Traditional projects, retainers, and MSP contracts are optimized for vendor control. They lock decisions early, separate related work, and make your team coordinate the gaps.
New priority? Pause, estimate, approve, and restart.
Capacity exists, but nobody can clearly see where it went.
Your team becomes the integration layer between specialists.
Tickets close while the underlying business friction remains.
An Operating Model Built Around the Work, Not the Contract.
FlexEngine ties execution capacity directly to business priorities. Work can move between disciplines as needs shift, while ownership, visibility, and accountability stay in one place.
It matches how modern internal teams already think: decide what matters most, bring in the right expertise, execute, measure, and adjust.
Adaptive Capacity
Use FlexHours across services and initiatives without reopening the commercial relationship.
Cross-Functional Expertise
Bring the right people to each task instead of forcing every request through one narrow vendor lane.
Live Transparency
See allocations, work in progress, completed tasks, and remaining capacity as the month unfolds.
Outcome Orientation
Prioritize work by business impact rather than by what happens to fit an old scope.
Same Capacity. Different Priorities. No Re-Scoping.
A 40-hour monthly pool can change shape as the business moves. Select a month to see how the same engagement adapts.
Build the launch foundation.
The immediate bottleneck is execution: automate internal setup and get the new page ready without splitting the work across vendors.
0 new agreementsOne project will not change you. Evolution will.
A single engagement solves a single problem. A continuous operating model compounds every improvement into the next one.
From the Post-Digital Manifesto →Six Starting Points. One Adaptive Model.
Choose a monthly capacity level based on the amount of work your team needs moved. Every tier combines FlexHours with infrastructure, continuity, productivity, security, and transformation benefits.
* USD FOR NON-CANADIAN-INCORPORATED CLIENTS · ADDITIONAL HOURS AT STANDARD RATE CARD, 15-MIN INCREMENTS · CUSTOM PACKAGES AVAILABLE BEYOND ENTERPRISE
Execution Capacity With an Operating System Around It.
FlexHours are not just a bucket of time. The value comes from the prioritization, coordination, visibility, and senior expertise wrapped around that capacity.
Approved against the current priority stack.
Across IT, web, analytics, and security.
Visible with owner, reason, and next action.
Priorities shifted inside the existing engagement.
Capacity and backlog are recalibrated together.
Rate Card for Additional Hours
Billable outside your FlexHours package, charged in 15-minute increments. Sample activities shown are illustrative, not exhaustive.
// NON-FLEXHOURS CANCELLATIONS UNDER 24H NOTICE: 2-HOUR MINIMUM CHARGE · SITE-VISIT TRAVEL BILLABLE UNDER 4 HOURS
The FlexHours Process
Hours are allocated monthly across Branding, Web Development, Digital Marketing, and IT Services - based on your evolving roadmap, not a fixed scope.
Business Review & Audits
We learn your business, then benchmark your desired services against best practices and current trends.
Digital Roadmap
An evolving blueprint prioritized into levels, balancing short-term needs against longer-term positioning.
Ongoing Execution
Your monthly FlexHours get used as an extension of your team - tasks agreed mutually each month.
Reviews & Adjustments
Progress reviewed monthly; the overall roadmap updated annually against results and best practices.
Package Terms & Digital Transformation Credits - Key Points
- Packages beyond Enterprise are custom. 1/3/5-year contracts optional; 3 & 5-year terms carry a pre-determined annual increase.
- 5% prepay discount applies for payments received on or before the Service Initiation Date or renewal.
- Registered education and non-profit organizations receive an 8% discount.
- Digital Transformation Credits are one-time, apply only to 1-year+ contracts, must be used within the term, and do not compound or carry over.
- Cybersecurity credits cover professional consulting/remediation only - not software, hardware, or travel.
- Digital Marketing credits require Smartt to run strategy & execution, with a minimum 6-month campaign.
Built for Teams Whose Priorities Move Faster Than Their Vendors.
FlexEngine works best when the challenge is not a lack of ideas, but a lack of coordinated execution capacity.
Move faster without building another department.
Add execution capacity without managing multiple vendors or expanding fixed overhead too early.
Get predictable capacity and clearer visibility.
Address support, security, infrastructure, and automation through one prioritized operating rhythm.
Stop waiting for production support.
Access web, analytics, infrastructure, automation, and campaign execution from the same shared pool.
Clear the backlog without micromanagement.
Extend the team with senior expertise, accountable owners, and visible progress.
How FlexHours Behave in Practice
Do unused hours roll over?
No. But unused capacity should not simply disappear. Smartt maintains an agreed backlog and pulls forward the highest-priority approved work when planned items finish early or become blocked.
What happens if we exceed our monthly hours?
You can add top-up blocks, use the additional-hours rate card, or move to a FlexHours tier that better matches your ongoing execution needs.
Can FlexHours be used across any Smartt service?
Yes. FlexHours can be allocated across eligible IT, infrastructure, web, digital marketing, automation, security, compliance, and related Smartt services.
Who decides how the hours are allocated?
Priorities are agreed together through the shared backlog and review rhythm. Smartt provides recommendations, effort estimates, and dependencies; your business priorities determine what moves first.
Is FlexEngine just another retainer?
No. A traditional retainer typically reserves a narrow service or a vague amount of access. FlexEngine combines cross-functional capacity with live allocation, backlog management, operating cadence, and outcome visibility.
See How FlexEngine Would Work Around Your Priorities.
Bring us your current backlog, team constraints, and the work that keeps getting delayed. We'll show you how the capacity could be structured and where to start.